PropPay
LandlordOS
HOAOS
PraxiOSPropPay Pay links
Rent payment links
your tenants just tap.
Every PropPay tenant gets a private pay link. It shows what they owe and lets them pay rent by bank transfer or credit card, with no account, password or app. The payment goes to the landlord's own Stripe account and is paid out to the landlord's bank, and both sides get an email when it goes through.
- No tenant account
- Bank or credit card
- Fee shown before paying
Example PropPay pay page: November rent of $1,500 to Maple Street Rentals, paid by bank account with an $8.50 service fee for a total of $1,508.50, with autopay offered.
Key facts
- What tenants need
- Just the linkSent by email. No account, password or app
- Payment methods
- Bank transfer or credit cardCards only if you turn them on. Debit cards are refused
- Where it goes
- The landlord's bankA direct charge on the landlord's own Stripe account. PropPay never holds the money
- Service fee
- 0.5% + $1, $10 maxPaid by the tenant unless the landlord covers it
- Card fee
- Up to 3% moreOn top of the service fee, for card payments
- Receipts
- Emailed to both sidesWhen a payment goes through, or if it fails
01 / The pay link
What does a tenant see when they open their PropPay link?
The rent they owe, who it's for and when it's due. If a month is unpaid or a payment failed, the link shows the oldest rent first. The tenant picks bank or credit card, sees the fee and the total, and pays.
The link is the tenant's only way in, so there's nothing for them to sign up for or forget. It arrives in every reminder, and you can copy it from the tenant's page in PropPay to send it yourself. Remove a tenant and their link stops working.
- One private link per tenant, for every month
- Works in any browser, on a phone or a computer
- Shows the fee and the total before the tenant pays
- Tenants can turn autopay off from the same link
02 / Bank or card
How do tenants pay rent online with PropPay?
By bank transfer. The tenant connects their bank on Stripe's secure checkout and pays. Bank payments take a few business days to clear; PropPay shows them as clearing until they do. The fee is PropPay's service fee of 0.5% + $1, never more than $10 (on rent under about $1,000 a small bank transfer fee is added to cover the processor). By default the tenant pays it; you can choose to cover it instead.
By credit card. The tenant pays with a credit card, and pays the service fee plus a card fee of 2.9% and 30¢, capped at 3% of the rent. Cards are off until you turn them on in Settings. When tenants pay the fees, cards need rent of $100 or more and aren't offered in states that don't allow card surcharges. Debit cards are refused.
03 / When something goes wrong
What happens if a rent payment fails?
PropPay tells both sides and leaves the rent open, so the tenant can pay again from the same link.
- Failed bank payment
- Rent reopensBoth sides are emailed, and the tenant shows as late if the due date has passed
- Bank needs verifying
- The tenant is told what to doStripe sometimes asks for small test deposits; PropPay holds autopay and Mark paid until it's done
- Declined card
- Nothing is chargedThe tenant sees why and can try another card or their bank
- Card dispute
- You're emailedAnswer it in Stripe. If the dispute is lost, the rent reopens and both sides are told
- Payouts and your Stripe account
- Settings opens your Stripe dashboardWhere you see payouts, change your bank account and answer disputes
Can tenants pay rent by credit card with PropPay?+
Yes. Tenants can pay by credit card from their pay link, once the landlord turns cards on. By default the service fee and a card fee of 2.9% and 30 cents, capped at 3% of the rent, are added to their payment, so the landlord still receives the full rent. Card payments then need rent of $100 or more. Debit cards are not accepted.
How long does a PropPay bank payment take?+
A bank transfer usually takes a few business days to clear. PropPay shows the payment as clearing in the meantime, then as paid once it settles, and Stripe pays it out to the landlord's bank.
Who pays the PropPay fees?+
The tenant, by default: PropPay adds the service fee (0.5% + $1, at most $10), and on cards the card fee, to the payment. In Settings the landlord can choose to cover the fees instead, for bank and card alike, and the tenant then pays exactly the rent.
Can a tenant pay part of the rent in PropPay?+
No. A PropPay pay link takes the full month's rent. If a tenant pays part another way, the landlord can mark the month paid once the rest arrives.
Does PropPay hold my rent money?+
No. Each payment is a direct charge on the landlord's own Stripe account, and Stripe pays it out to the landlord's bank. PropPay's share of the fee is taken as a fee on the charge.
Keep exploring PropPay
Get started
Send your first pay link today.
Sign up with your email, connect your bank and add a tenant. Free for landlords.